If your booking tool already confirms appointments, great. This covers the enquiries that fall outside it: questions, patch-test requests and group bookings.
Usually the messages your booking tool does not handle: website questions, group or event requests and WhatsApp enquiries that arrive while you are with a client. An instant, friendly reply that asks for the treatment and preferred times, plus a tidy log of every enquiry, is a sensible first job. Everything runs in your accounts.
It should not, because the first step is checking what your booking tool already sends. Anything it covers well is left alone. The automation only fills the gaps, such as replying to website enquiries or logging WhatsApp leads, and everything is tested with you before handover so customers never get two confusing replies.
It is best not to. An auto-reply to an enquiry is a service message, and adding a discount or promotion can turn it into direct marketing under UK PECR rules. Replies are kept plain and helpful, and a one-page explanation is included. It is a summary, not legal advice.
A good first reply thanks the person, says when a human will be in touch and asks only for what is still missing. For salons & beauty, that usually means:
OpenAtoZ · AI automationOne repetitive task automated properly, in tools you already own, then handed over with written notes.
OpenAtoZ · WebsitesAnswers common questions from your own approved FAQ and collects the visitor’s name and number into a sheet you own.
OpenAtoZ · AI automationDaily sales, low-stock or weekly enquiry summaries delivered automatically, so you stop building the same spreadsheet every Monday.
OpenAtoZ · WebsitesA fast, simple website with an enquiry form that can feed straight into instant replies. You own the domain and hosting.
Describe the job in a few lines. You get a fixed-price scope, or an honest “not for me”.
Usually the messages your booking tool does not handle: website questions, group or event requests and WhatsApp enquiries that arrive while you are with a client. An instant, friendly reply that asks for the treatment and preferred times, plus a tidy log of every enquiry, is a sensible first job. Everything runs in your accounts.
It should not, because the first step is checking what your booking tool already sends. Anything it covers well is left alone. The automation only fills the gaps, such as replying to website enquiries or logging WhatsApp leads, and everything is tested with you before handover so customers never get two confusing replies.
It is best not to. An auto-reply to an enquiry is a service message, and adding a discount or promotion can turn it into direct marketing under UK PECR rules. Replies are kept plain and helpful, and a one-page explanation is included. It is a summary, not legal advice.
No. I work around the booking tool you already use.
As a fixed quote after a short chat.